The New Gold Standard: How Leading Facilities Are Solving the Biggest Challenges in Hygiene Today

Today's facility leaders are being asked to do more than ever before: elevate the visitor experience, advance sustainability goals, and maintain exceptional hygiene despite ongoing staffing pressures. This session explores how three best-in-class facilities – from a world-class museum to two major sports arenas – are meeting these demands through innovative hygiene strategies. Attendees will learn how leading facilities are reducing waste through smarter hygiene systems, creating more inclusive visitor experiences that strengthen repeat visitation, and empowering frontline cleaning teams with the training, tools, and support needed to deliver consistently exceptional results. Through real-world case studies, the session will reveal how these facilities are using hygiene as a strategic lever to improve operational performance, strengthen visitor satisfaction, and set a new standard for facility excellence.