What the Data Says: A Year of Insights from the Professional Cleaning Index (PCI)

Most cleaning business owners set goals based on gut feeling, peer advice, or last year's numbers. This session brings something different: a full year of real performance data from residential cleaning companies across the country, benchmarked by company size and operational model. We'll walk through six key metrics that consistently separate high-performing companies from the middle of the pack — including the ones most owners aren't tracking at all. You'll see where companies at your revenue level typically leave money on the table, which levers move the needle fastest, and what the data says about the gap between average and excellent. Leave with clear benchmarks for your own business and a prioritized list of what to work on first.

Key Takeaways

• Benchmarks for six core KPIs across company size segments
• The metrics most predictive of long-term profitability (and which ones are vanity metrics)
• A simple framework for turning industry data into your own performance targets