ISSA Interview - Episode 7: Talking ISSA, IT & Cybersecurity, and Conferences with Lou Centrella

ISSA Interview - Episode 7: Talking ISSA, IT & Cybersecurity, and Conferences with Lou Centrella

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In The Chat Room is a dynamic interview series where industry leaders, innovators, and experts gather to share their insights on the ever-evolving landscape of technology and business. In this episode, co-hosts, Matt Bauer, Cofounder and Director at BetterWorld Technology and BetterWorld’s Regional Director, Chris Jordan, are excited to have In The Chat Room, Lou Centrella, Senior Director of Technology Services at ISSA. #ISSA, a valuable partner & customers for BetterWorld, is THE worldwide cleaning industry association, a leading trade organization representing over 10K members globally, including distributors, manufacturers, and cleaning professionals. ISSA provides resources, education, and networking opportunities to enhance professionalism and success within the cleaning industry. The range of topics we cover are from Lou Centrella’s background as Senior Director of Technology Services at ISSA, how he came to ISSA and his role there, to his journey as a speaker and member of #ASAE, ISSA teaming up with #PCsforPeople, another BetterWorld partner, to donate retired IT equipment and support a dual mission: protecting the environment through responsible e-waste recycling and promoting digital equity for underserved communities, and the challenges, opportunities and goals for this year at the ISSA Show North America in Las Vegas this November.
Link to video:
https://youtu.be/ASe1LVCt7GY?si=AtScqU6tnS5GFIOJ
Video Category
Technology & Business Solutions
BetterWorld Technology2417About BetterWorld Technology BetterWorld Technology is where trust, innovation, and purpose meet. As ISSA’s trusted IT partner, we keep systems secure, stable, and scalable for organizations that expect excellence. Our mission is to make technology simple, reliable, and aligned with your goals, so you can focus on what drives your success. Recognized by CRN as one of North America’s top Managed Service Providers, BetterWorld Technology has earned a reputation for operational excellence and integrity. We are proud to be a Certified B Corporation, proving that technology can be both high-performing and people-first. For two consecutive years, Newsweek has named BetterWorld Technology one of America’s Most Trustworthy Companies (2025 and 2026)—a reflection of our commitment to transparency, accountability, and lasting partnerships. We serve organizations across the U.S. and abroad, from growing service providers to nationwide nonprofits and global manufacturers, helping them protect data, streamline operations, and scale with confidence. Highlights Trusted by ISSA: Proud IT partner of ISSA, supporting the cleaning industry’s digital infrastructure and global events. Award-Winning Leadership: Recognized by CRN as a Top Managed Service Provider and honored by Newsweek as one of America’s Most Trustworthy Companies for 2025 and 2026. National Reach: Supporting clients in 45 states and 10 countries with 24/7 IT support and cybersecurity coverage. Bilingual Service: Providing full help desk and client support in English and Spanish to meet the needs of diverse teams. Industry Expertise: Deep experience supporting manufacturing, service-based organizations, and corporate operations where reliability, security, and efficiency are mission-critical. Proven Track Record: Recognized leader in IT services for manufacturing, nonprofit, and professional service sectors. Sustainable and Ethical: Certified B Corp, committed to doing business that benefits people, planet, and performance. Built for Growth: Scalable solutions designed to grow with your organization, not slow you down. What We Help With Managed IT Services: Full-service management of networks, devices, and systems for seamless operations. Cybersecurity Services: Advanced protection with 24/7 monitoring, zero trust strategies, and threat response. vCISO and vCIO Services: Executive-level IT and security leadership without the full-time cost. Governance, Risk, and Compliance (GRC): Practical guidance through SOC 2, HIPAA, ISO, and NIST frameworks. Incident Response: Rapid containment, investigation, and recovery when every minute counts. Staff Augmentation: Flexible access to skilled engineers and IT specialists when you need extra support. Enterprise Systems Integration: Connecting cloud platforms, identity management, and collaboration tools for efficiency. Strategic Security Advisory: Expert guidance for zero trust adoption, vendor evaluation, and M&A due diligence.

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